Salesforce Administrator Exam Preparation & Strategy

The Salesforce Administrator exam is a 90-minute exam of 65 single or multi-select questions. The passing score is 65% correctly answered questions. The Certification exam cost is $200 USD to take the exam and $100 USD to retake it. This is a PASS or FAIL results exam. If you pass the exam you get a global certification from Salesforce.

1. Review All the Concepts in the Administrator Study Guide & Group Objectives

Review the Administrator Exam outline. Divide the list of all objectives into two categories: one with the heaviest weightings and the second with weightings under 9%.

You have to focus most of your study efforts on the first category (heaviest weightings). If you will be able to answer all the questions correctly in this first set of objectives, then you will pass the exam.

• Standard and Custom Objects (18%) [11 questions]
• Security and Access (15%) [9 questions]
• Reports & Dashboards (13%) [8 questions]
• Data Management (11%) [7 questions]
• User Creation & Setup (9%) or Sales Cloud Applications (9%) [5 questions/each]

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You should not over confident or assume, you would get all the questions correct in the category above you should have some understanding of the lower weighted objectives as well. However, since it can be asked 1-4 questions on each objective below, don’t spend a lot of time to know the ins and outs of each concept.

• Workflow Automation (7%) [4 questions]
• Service Cloud Applications (6%) [4 questions]
• Activity Management (3%)  [2 questions]
• Content and Folder Management (2%) [1 question]
• Desktop and Mobile Configuration (2%) [1 question]
• App Exchange (2%) [1 question]
• Organization Setup (1%) [1 question]
• Global User Interface (1%) [1 question]
• Chatter (1%) [1 question]

2. Take a Self Assessment on the Objectives and ID Areas Needing Knowledge Improvement

If you have reviewed all the objectives above, do a self assessment to determine where you stand against each objective. So you will identify, in which areas do you consider your strengths and which ones do you need more help in?

For example, how well do you know the concepts for the standard and custom objects objective, which is 18% of the exam? If you have taken pretty much good knowledge, brush up on the concepts in this area you may not know as well.  

3. Improve Your Knowledge. Hit the Trails:

If you’ve identified the areas, you need to improve your knowledge in, it’s time to go and learn the concepts.

Review the recommended training in the Administrator Syllabus.

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• Learn and practice via Trailhead.

  Trailhead is Salesforce free online learning tool. You will get different challenges and questions at the end of each unit to practice the concepts.
  While you will have completed all the modules already, You should go back through some of the modules as refreshers.

4. Create a Personal Developer Org and Practice Those Concepts

I got to know, I retain information better if I’ve practiced it versus truly relying on pure memorization. I would suggest you to go to Salesforce setup and familiarizing yourself with the configuration screens and the options available.

I have found some exam questions that I would’ve been able to answer if I remembered the configuration options, especially for areas I’ve not used.  

If you don’t have one already, create a free personal developer edition org. Use it to practice the concepts you’ve learned.

Also, practice concepts via the Trailhead challenges.

5. Familiarize Yourself Mock Exam Questions

Once you will have done sufficient studying, comfortable with the higher weighted concepts and have some configuration experience under your belt, it is time to test your knowledge with mock exams.

So you need to get a better sense of the type of questions you will be asked and how you would potentially do on the exam.

 

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6. Daily Schedule: Take Mock Exams and Study Notes

You have to continue to review your notes and give a mock exam or two every day. Once You consistently score 80% or higher (You know the passing score is 65%. You rather score higher knowing that the questions on the exams will be different) . So always be prepared and ready to take the exam.

7. It’s Show Time, Moment of Truth: Exam Day

Here’s how you should tackle the Administrator exam.

• Always read each question slowly. Read it twice if you need to. Always review and look for keywords like EXCEPT, TRUE, FALSE and for multi-select answers, pay attention to the number of correct answer items.

• You should read through each answer slowly, carefully and twice, if you need to. It may be a very small difference between some of the answers so if you skim the answer quickly, you may accidentally select the wrong one.
  • Choose the correct answer if you are confident.
  • Continue to read through the other answers.
  • Make it sure that are obviously or logically not the answer.
  • Not sure? Read carefully the remaining possible correct answers and make your best guess between the remaining options.
  • If you think, you are spending too long on the one question, mark your question as “Review” and come back to it after you’ve completed the 65 questions.
  • Mark that question as “Review” where you are not 100% confident. Continue through the rest of the questions.

• Always remember of the 90 minutes time allocation. The time clock will appear in the upper left hand side corner of the screen as you go through the exam.

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• Once you have gone through the 65 questions, select Review Exam. After that it will redirect you to a screen of all 65 questions and answers. Whatever you have marked for review has an asterisk (*) in front of it.
  • Check the total number of questions marked for review. Assuming these answers are incorrect and the ones you thought you answered correctly are accurate, you can guess mate your score. Hopefully, your guesstimate score is well over 65%. You will get to know that you may have gotten a certain percentage for your “correct” answers incorrect, so factor that into your guesstimate score.
  • (Depending on how much time you have left…) You reviewed each question you marked for review. See if the answer you selected previously still holds. Most of the time, whatever you selected the first time, is what you should go with and is correct. You should refrain from changing the answer unless you have a strong compelling rationale to.
  • If you are more confident in your answer, you can unmark the question for review and recalculate my guesstimated score.

• After everything, you need to come to the conclusion that you’ve done all you can and looking at those questions marked for review is no longer productive. After all this now you can click on the “Submit Exam” button.

All the best for your next Salesforce Administrator Exam!

Author: 

Rohit Kumawat

Salesforce Trainer

Seven Mentor Pvt. Ltd.

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